Policies Detailed on this Page
- Privacy | Gratuities | Insurance | Transactions | Dates | Gear | Coronavirus | Safety | Groups | Turnarounds | Virtual
Your privacy and ours have equal importance in our eyes. Thus, we will protect your privacy as if it is our own and treat your information accordingly. We will not share, rent, lease, sell, or in any way divulge your data. We find this is a simple, yet effective policy. On this site we give your browser cookies to track your preferences and whatnot, and we can see what pages you visit, but we do not see identifying information. Honestly, we have better things to do than to track your every move. That said, if booking, registering for an event, subscribing, or emailing, we may retain your contact info so as to communicate with you in the future (to which you may opt out).
When renting gear from us such as our “Ready Packs” or Specialty Gear like ice axes, for example, or when renting gear from third parties by way of our convenient pick-up service (a surcharge of $40 plus rental fees applies), you will have an opportunity to purchase gear insurance for the low price of $10 per person, per day for our “Standard Ready Pack,” $20 per person, per day for our “Alpine Ready Pack,” and $30 for our “Backpacking Ready Pack.”
These are nominal insurance fees for the hundreds of dollars worth of top-quality gear we will entrust to you.
These insurances will only cover so much, though. We will not forgive willful negligence, outright abuse, or any careless loss. In such cases we will charge the wholesale replacement or repair cost for such gear, plus 20% to cover associated shipping and administrative costs. Our gear insurances will cover normal breakage, regular wear and tear, including typical defacement, and accidental or unavoidable loss.
Date Change Policy
We are often willing to change the date of an adventure or educational offering, particularly if 1) we are able to, and 2) it will help our guests meet their objectives. For example, if we have someone who wants to hike a Presidential traverse but wind conditions are dangerous making the trek impossible, we are willing to somehow work it out, to change the date. Or if for instance someone wants to do a backpack but it is supposed to be pouring rain the entire time making it a truly miserable experience, we are willing to somehow work it out, to change the date. We want to be accommodating. That said, if our guests request a change of date for a random, unclear, or non-consensual reason, or in the “last minute” (meaning less than 72 hours, or a reason related to the examples, above, we reserve the right to charge, per date change, a Date Change Fee in the amount of $75/person.
We offer rental gear to our guests. Both fully outfitted “Ready Packs,” “Alpine Ready Packs,” and “Backpacking Ready Packs” — which by default include food and water, but may be supplied without it — and “Specialty Gear” which consists of technical and seasonal support items rented to participants with their own packs and gear. We also have access to third-party rentals like mountaineering boots with step-in crampons, and all-inclusive Nordic or Alpine Touring (AT) backcountry ski sets. Collectively this is all referred to as “Gear.” This latter group we also refer to as “Outsourced Gear.” Unless we pick-up that Outsourced Gear on your behalf (a surcharge of $40 plus rental fees applies), you will deal with individual vendors, ideally, so as to better confirm fit and comfort. In fact, we will not be accountable for poor fit if we rent your boots for you. Otherwise, our Gear terms apply.
We have chosen to supply our guests with top-quality Gear here at Redline Guiding. Instead of just hoping and praying our guests stay out of trouble in the mountains, we instead make sure they are actually prepared for it. We thoroughly outfit them in Gear that we ourselves as guides would be quite happy with and have personally tested.
That said, this policy excepts our trail running offerings which will allow athletes and participants, even our guides (to a certain extent) to practice and employ minimalistic, weight-saving methods to include foregoing certain gear recognizing that doing so — as well as accepting the inherent associated risks — is integral to the sport.
This Gear costs several hundreds of dollars per person and we hope to eventually reclaim our investment. We insist it is cared for, not neglected, nor abused, and if any is damaged from neglect or abuse, even accidental loss or damage (though certain damages, to gaiters from crampons, for example, is fully expected and allowed for), we will ask for compensation to repair or replace said Gear. In such cases, at our descretion, we will charge you for the wholesale replacement or repair cost for such Gear, plus 20% to cover shipping and administrative costs. We do offer Gear Insurance that forgives accidental loss or damage, but not neglect or abuse (see full policy, this page). That said, we will never put the importance of our Gear over life and limb. Our guests are the most important thing and come first.
Please note: The fitting of our Gear is approximate. People come in many sizes and shapes. We have done our best to supply Gear that is functional, but the fit may be less than perfect. We have opted for looser fits over tighter ones where we could for practicality, comfort, and safety. We will try our best to ensure your comfort and style, but our top priority is your safety and preparedness. As it pertains to Outsourced Gear, we will not be accountable for poor fit if we rent your boots for you. While we offer this service, we don’t recommend it.
Also note: Gear rented from us may be used from the start of the activity to the end of the activity only and does not extend beyond this period. On this site it is stated that Gear is rented on a per person, per day, basis, but this actually means for the duration of the activity unless said activity extends beyond 24 hours, in which case, more rental fees would apply under ordinary circumstances, i.e., we’re not offering a “Gear Included” special.
Updated June 21, 2021: Now that Covid-19 seem to be waning, we, like so many other businesses, have changed our Covid-19 protocols, loosening them quite a bit from a year ago. The new simplified protocols are as follows:
- Group Sizes: Not much has changed there in terms of our day-to-day operations. Most of our offerings have been private and will remain so, though no longer by way of a policy mandate. Private groups are still encouraged and will be discounted as always.
- Building Capacity: We will restrict the number of guests inside our building to twelve (12) with up to three (3) guides and (1) caretaker at any given time. This is pretty much normal capacity for us anyway.
- Face Masks: We will no longer require that face masks be worn in our facility, provided, that is that the visitor is vaccinated. If not, we ask that non-vaccinated visitors wear a mask, more for their protection than ours at this point.
- Sanitizer/PPE: Our guests will no longer be required to carry these items, though we will still recommend them. Moreover, this applies to our guides. The bag-valve-masks (BVMs) will now be carried by our guides optionally. We will not require them.
- Health Checks: We will no longer be asking questions. If you’re not feeling well, however, if dealing with flu or Covid-19 symptoms, we ask that you advise staff, remain outside of our facility, and mask up if in close contact with anyone.
We ask that our guests to be on the honor system in terms of their vaccination status and their health. We invite any questions and concerns our guides and guests may have.
If you have any questions about any of our policies, please feel free to contact us.
Last updated: July 8th, 2021